Yosemite Backup FAQs
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| 01. |
What are the system requirements for Yosemite Backup? |
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- Required: 512 MB RAM required above operating system and application requirements
- Recommended: 1024 MB RAM (or more for better performance) above operating system and application requirements
- Virtual Memory Recommendations: 20 MB above Windows recommended size for total paging file size (total for all disk volumes)
- 400 MB hard disk space required after Microsoft Windows is installed (typical installation)
- The Yosemite Backup Catalog requires additional space. Yosemite recommends that you select a different hard drive other than the default when you install Yosemite Backup on the machine that will serve as the Master Server. A disk drive with at least an additional 20 GB is recommended
- Microsoft Windows Server 2003 Standard Edition
- Microsoft Windows Server 2003 Enterprise Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional
- Microsoft Windows Small Business Server 2003
- Windows XP
- Windows 2000 Professional
- Pentium-Class Processor or better
- 400 MB hard disk space required after Microsoft Windows is installed (typical installation)
- 800 x 600 Resolution, 256 colors
- Internet Explorer 6 or higher
- Static or DHCP Internet Protocol V4 address
- Supports all major storage hardware technologies and requires at least one storage media drive and/or library and the appropriate controller card
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| 02. |
What is a flexible media rotation? |
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Jobs can be scheduled to run as frequently as every minute or as infrequently as only once or on demand. Media rotation schemes let you determine the best method for re-using media. You can re-use media as frequently as often asyou want or never. You determine how long you want to retain data on your media. |
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| 03. |
What is a Virtual Library? |
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A Virtual Library emulates a physical tape library. A Virtual Library can include one or more emulated tape drives, storage slots in which to store virtual media, and emulated robotics to load and unload virtual media. |
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| 04. |
How do I configure a Virtual Library? |
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1. Select Wizards from the Favorites desk bar.
2. Run the D2D Device wizard and click Next to proceed through the screens of the wizard.
3. When prompted to do so, name the Virtual Library or you may accept the default name.
4. On the Configuration page, set up the Virtual Library as follows:
- Select a storage folder (to which the Yosemite Backup user has rights) by browsing to a disk drive that contains sufficient disk space to back up your data. Try to select storage folders on a different disk drive than the disk drive that contains the data you are backing up. This enhances performance and insures data recovery if the source data disk fails. To select a folder location on another system, you must use a Universal Naming Convention (UNC) qualified name. A UNC qualified name has the following format:
\\Computer_name\share\file_path
For example: \\My_Server\Share_1\My_Data
- Select the number of virtual tape drives (up to a maximum of 100) you want to include in the Virtual Library. Having multiple virtual tape drives, or better, multiple VLD’s on multiple disks, can improve performance by allowing multiple backup jobs to write simultaneously to multiple targets.
- Select the number of virtual storage slots (up to a maximum of 1200) you want to include in the Virtual Library. Each virtual storage slot is capable of holding backup data in a virtual tape cartridge that is created automatically by the Virtual Library. As each virtual storage slot consumes resources, Yosemite Backup recommends that you have a few more virtual storage slots than are necessary for your selected media rotation to allow for quick one off jobs
- If you have a D2D2Ne™ license, you may set up a copy policy for the Virtual Library. A copy policy determines whether or not the backups stored on virtual media will be copied to other devices. For more information on this feature, refer to the User’s Guide and Technical Reference. If you use D2D2Ne for backup jobs with split spanning enabled, do not configure the Virtual Library to limit the capacity of a single virtual tape cartridge (this will create excessive copying of media under the D2D2Ne copy policy)
5. Click Finish once you have completed the wizard.
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| 05. |
Does Yosemite Backup support tape-to-tape copying? |
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Yes. You can create extra sets of backup media. You might use these extra sets of media as redundant backups for offsite storage. You can create duplicates of your media any time, or you can schedule a job to occur at regular intervals. To prepare duplicate backup media, use the Copy Media wizard from the Favorites desk bar to select the source and destination media and schedule the job. |
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| 06. |
How do I perform a disk-to-disk backup? |
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Yosemite Backup supports advanced disk-to-disk (D2D) backups through the use of a Virtual Library. A Virtual Library emulates a physical tape library. To set up a disk-to-disk backup job first create a Virtual Library and then configure your backup job to use it instead of other physical devices. |
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| 07. |
How does disk-to-disk (D2D) differ from disk-to-disk-to-any (D2D2Ne)? |
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D2D allows you to backup to a virtual library. D2D2Ne allows a user to backup to disk and specify whether or not (through copy policy) information from that disk will be copied to another disk or tape. If you have a D2D2Ne license, you may set up a copy policy for the Virtual Library. A copy policy determines whether or not the backups stored on virtual media will be copied to other devices. |
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| 08. |
Does Yosemite Backup support NAS and SAN? |
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Yes. To share devices on a SAN requires that you purchase Media Server licenses for every server that must utilize the shared devices in the SAN. By default, Yosemite Backup backup jobs automatically select devices to use based on their availability (whether or not they are in use). In a SAN environment, Yosemite Backup automatically recognizes that a single backup device attached to a SAN may be accessible from two or more servers, and treats the device as a single device. |
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| 09. |
Does Yosemite Backup support network printing? |
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Yes.
1. Add a new printer from the Windows Start menu. For example, in Windows XP, select Printers and Faxes on the Start menu, then select Add a printer.
2. Working through the printer wizard, create a local printer.
3. On the Select a Printer Port screen, select FILE (Print to File).
4. On the Install Printer Software screen, select Generic for the manufacturer and Generic/Text only for the printer.
5. On the Name Your Printer screen, select a unique name for this printer so that it is easy to identify in Yosemite Backup.
6. Do not use this printer as your default printer.
7. Continue through the wizard until the printer is created and accept any remaining default settings.
The printer is ready for use in Yosemite Backup.
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| 10. |
Can I backup my entire network with Yosemite Backup? |
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Yes. With appropriate licensing, Yosemite Backup will back up your entire network. |
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| 11. |
What is the best source for current Yosemite Backup documentation (URL or reference)? |
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Yosemite Backup installs printable electronic documents onto your computer. You can access them directly from the Start menu: Start, Programs, Yosemite Backup, Yosemite Backup Documentation, <document name>. Refer to the Windows Start menu created for Yosemite Backup to locate these documents. On-line help is forthcoming. |
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| 12. |
What ports does Yosemite Backup use for communications, and will there be a problem with firewalls? |
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Yosemite Backup uses TCP/IP for communications over port 3817 (knowledge base TID 1376)
You will need to configure your firewall as follows:
1. Select Start>Run>firewall.cpl (this will bring up the firewall properties window)
2. Select the Exceptions Tab, and select "Add Program"
3. You will need to make the following exemptions:
a. In all cases port 3817 must be exempted.
b. If you are running Yosemite Backup as a service:
i. C:\Program Files\Yosemite\Yosemite Backup\v8.00\win\x86\ytwinsdr.exe
c. If you are running the Yosemite Backup GUI:
i. C:\Program Files\Yosemite\Yosemite Backup\v8.7\win\x86\ytwingad.exe
ii. C:\Program Files\Yosemite\Yosemite Backup\ytadmin.exe
d. If you are running the CUI:
i. C:\Program Files\Yosemite\Yosemite Backup\ytwincui.exe
4. Close the Firewall Properties window.
5. You may need to disable the Firewall during the initial installation of Yosemite Backup.
NOTE: In some instances it may be necessary to shut down the Windows Firewall during the initial installation of Yosemite Backup to allow the clients to join the zone. |
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| 13. |
Does Yosemite Backup support Volume Shadow-copy Service (VSS)? |
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Yes. Yosemite Backup supports Volume Shadow-copy Service for versions of Windows that provide it. |
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| 14. |
Does Yosemite Backup provide support for dynamic disks? |
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Yes. Yosemite Backup supports Microsoft Windows dynamic disks. |
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| 15. |
Is MSDE SQL supported under Yosemite Backup? |
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Yes. Yosemite Backup is designed to recognize MSDE databases. If you purchase the Yosemite Backup Agent for Microsoft SQL Server, you can back up and restore data stored in a Microsoft SQL Desktop Edition database. |
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| 16. |
What information should I have before calling technical support? |
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Please have the operating system information (version and service or support pack) backup job log(s), the version and service pack number for the product in question, your license information, and a complete description of the issue at hand. |
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Yosemite Backup FAQs
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| 01. |
What are the limitations of Yosemite Backup Unlimited Bundles? |
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The Unlimited Bundles are available on a per-platform basis or all platforms in the case of Universal Unlimited. The only limitations are:
- All Client and Media servers must exist in one Backup Domain
- All servers must be running on a single platform (excluding Universal Unlimited)
- Bundles do not include Options and Agents such as D2D2Ne,Bare Metal Disaster Recovery or agents for Exchange, or SQL Server
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| 02. |
Can I restore data with a different file name? |
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Yes. When the file, directory, or volume to be renamed is selected in the “Selection” tab of your restore job, right-click on it and choose “Rename” from the menu. When you run the restore job, the file, directory, or volume will be restored to the chosen location with the new name. This is useful if you do not want to overwrite an existing file, directory, or volume with the same name. |
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| 03. |
Can I restore data to another location? |
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Yes. make your selection(s) in the selection list of your restore job, then highlight the objects one at a time then right-click on the file or directory you want to restore to a different location and select “Move…”. Click the Browse button to browse to the restore location and click “OK”. Confirm the move by clicking “OK” again in the “Confirm Move” window. |
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| 04. |
How can I restore files that were backed up on a particular date? |
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On the “Selection” tab of the restore job, highlight the file, directory or volume you wish to restore (do not put a check mark next to the object; just highlight it by clicking on the object name). Go to the toolbar and click on the “Select Instance” button (small box with a check mark). The Select Instance dialog box appears. Select the instance you want to restore: all instances available will be listed by date and by the name of the media on which the instance is stored. After selecting the instance, click on the “OK” button. Backup Standard automatically checks the selection box next to the object. If you select the instance of a directory, all sub-directories and files under the root directory will also have the particular instance selected. |
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| 05. |
How can I determine which files are on a tape? |
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Click on “Media Content” on the Wizards tab, highlight the media you wish to view and click “Next”. A media content window will open displaying a complete listing of the media contents. Another way to view a catalog of a media is to open the “Media” tab, locate the media you want to view and double-click on it. A media content window will then appear and list the content of that particular media. |
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| 06. |
Can I allow users to access Backup Standard? |
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Yes. The security features within Backup Standard allow shared access to resources like devices, loaders, and media. You can setup Backup Standard security so that users can make their own backup or restore jobs, to or from the tape devices you allow. Backup Standard can also be setup so that the administrator can be in charge of the backups, but grant sufficient security rights so the users can restore their own data. |
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| 07. |
Do I have to login to Backup Standard to run a scheduled job? |
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No. Backup Standard will run its scheduled jobs as long as the Backup Standard service was installed and is running (no need to login) or if the Backup Standard Administrator is open (a user must log in to open the Backup Standard Administrator). Note: Backup Standard runs as a member of the System user group on Windows NT, 2000, XP, and 2003. If you have changed Windows security properties for the System user group, or have installed certain Microsoft security patches, you might need to modify the properties of the Backup Standard service and change the login account to that of the administrator. |
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| 08. |
How Can I determine which files were not backed up? |
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Open the Yosemite Backup Administrator, click on the “Backup” tab, right-click on the backup job, select “Properties”, and click on “Logs” . Select the date of the backup job in question, and click on “View” or “Print”. As long as you have selected “Log only failed” or “Log all” on the “Options” tab of that job, failed files will be listed in the details section of the log. You can also view or print logs by selecting the “Instructions and Logs” icon on the “Wizard” tab (this shows a global list of all logs, from all jobs). |
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| 09. |
Can I print the reports or logs from the NetWare OS? |
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Yes. You can print to any local print queue from the NetWare OS. The queue must be local, but the printer does not need to be local. By configuring a remote print server to service the local print queue, the print job can be routed to a remote printer. |
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| 10. |
Can I use a tape device located on other computers located in a Yosemite Backup Storage Management Domain? |
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Yes, with the proper licensing. If you are using a version of Yosemite Backup that came with your tape device, you are only allowed to back up to a local tape device or autoloader. For information about upgrading your Yosemite Backup-version, please contact sales or visit the product information section of our web site at the following web address: www.yosemitetech.com/products. |
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| 11. |
When I install Yosemite Backup on a client machine, I do not see the Master Server (Storage Manager). |
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The most common reason for not being able to see the Yosemite Backup Master Server from a client machine is that the machine in question is on a different subnet than the Master Server. During installation, you click the “Add” button on the “Host” screen and enter the IP address or subnet of the Master Server. For NetWare or Linux installations, enter the IP address or subnet by clicking the Insert key.
A firewall can also interfere with communication between the clients server and the Master Server. Make sure that any firewall that you are running is not blocking TCP port 3817.
Multiple network cards installed on a machine can also interfere with communication between clients servers and the Master Server. You might need to disable one of the cards while installing Yosemite Backup.
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| 12. |
Can Yosemite Backup perform cross-platform/cross-file system backup and restore jobs? |
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Yes, so long as you deselect the “native data stream format” in the Advanced options section on the “Options” tab of the properties of the backup job. You must do this prior to running the backup job and backing up the files. Yosemite Backup is a backup application and any cross-platform restores should be tested to ensure your desired functionality. |
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| 13. |
What versions of Yosemite Backup are currently supported? |
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All customers have access to free web-based support for currently shipping Yosemite Products and subsequent versions on the Technical Support web site. Phone support is provided for Yosemite Backup version 8.7 only. We ask that you install the latest service pack for your version of Yosemite Backup before contacting Technical Support. The latest service packs are available for download from the www.yosemitetech.com web site. If you have a version of Yosemite Technologies software older than what is currently shipping you will need to upgrade to the latest version before receiving support. To purchase an upgrade, visit our web site or contact sales. |
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| 14. |
Where can I get documentation for my Yosemite Backup product? |
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You can find your Yosemite Backup documentation in the Yosemite Backup installation directory on your hard drive. The documentation is provided in PDF format, for which you will need Adobe Acrobat Reader. Adobe Acrobat Reader is included on your Yosemite Backup CD or can be downloaded from: www.adobe.com. |
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| 15. |
How do I obtain technical support? |
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If your version of Backup came with your tape device or autoloader, your first line of support should be with the manufacturer of that device. If you bought Yosemite Backup as an independent product, you can contact Yosemite Technologies Technical Support by phone or receive support through our Technical Support Wizard.
Many of your questions or issues have probably been discussed on our very active Support Forum. A quick search of previous postings will likely provide plenty of pertinent information. If not, you may post your issue for a response. The Support Forum can be found at: www.yosemitetech.com/support/forumNote: If you are unable to find a solution to your problem when using the Support Wizard, you may submit a Support Request Form directly from the Wizard. This form is sent by email to our Technical Support.
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