When You Need Immediate Help

Our expert Technical Support staff is standing by- ready to provide the World-Class customer service and support you’ve come to expect form Yosemite Technologies. Your satisfaction is our number one goal. We are available 18x5 Monday through Friday Pacific time for your convenience.

We understand that some of our customers prefer an “a la carte” approach. With that in mind we offer pay-per-incident phone support.

If you are purchasing new or additional products, remember to add Yosemite Care

Yosemite Care is not available for Yosemite Backup Desktop & Yosemite Backup Desktop PC Workgroup.

For Yosemite Backup Desktop & Yosemite Backup Desktop PC Workgroup support, please use our pay-per-incident phone support option below.

Our Technical Support Experts are available Monday through Friday from Midnight (12:00 AM) to 6:00 PM Pacific time.

How it works

The cost is $89 per incident, no matter how many phone calls it takes to resolve the problem

Call us at the following numbers:

• North America: 1.800.228.9236
• United Kingdom: +44 (0) 20 7183 8183
• Germany: +49 (0) 89 1214 05777
• All Other Areas: +1.559.449.8181

Have the following information ready:

• Contact information
• Product name

Payment can be via any of the following methods:

• Visa
• MasterCard
• American Express

Phone support may also be purchased through our online store.

NOTE: TELEPHONE SUPPORT IS ONLY AVAILABLE TO YOSEMITE TAPEWARE 6.3 AND 7.0 CUSTOMERS AND YOSEMITE BACKUP STANDARD AND YOSEMITE BACKUP ADVANCED CUSTOMERS.

Yosemite TapeWare 6.2 customers should contact their Yosemite TapeWare reseller for an upgrade to a Yosemite Backup 8.5.