Our customer-first philosophy goes beyond providing a 100% reliable backup and recovery solution, it means providing superior technical support. We provide several methods to help you with any questions or problems you may have.

The Yosemite Care support and software upgrade program provides customers with both phone support and access to the latest software updates. This is the best way to maximize your investment in Yosemite. 

Our support wizard provides a fast, easy way of finding a resolution to common questions, problems and errors. In fact, over 60% of our customers who use this facility resolve their problem. The Support Wizard also provides the necessary background information to make e-mail support requests effective. If after using the support Wizard you problem has not been resolved, all of the information can be packaged and with a click sent to our support staff for e-mail support. 

Fast, online search facility to common error messages and alerts. This is a quick and easy way to see if your problem or error matches a current resolution.

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Due to an expiration of the Sun Java Runtime Environment certificate, APC PowerChute 6.x Business Edition is causing third party services to hang on the Windows platform. For more information on this issue, please visit nam-en.apc.com. 

Whether you are a new user or a seasoned one, our support forums are a great way to learn from other Yosemite customers. The forum is broken down into Q&A and product enhancements. 

Our pay-per-incident service allows you to speak with one of our technical support engineers. You are billed per incident, not per call. If you are an evaluation customer, this service is free. Our Premier partners enjoy free technical support.