Support
Technical Solutions That Won't Leave You with Questions
Our customer-first philosophy goes beyond providing a 100% reliable backup and recovery solution, it means providing superior technical support. We provide several methods to help you with any questions or problems you may have.
Our support wizard provides a fast, easy way of finding a resolution to common questions, problems and errors. In fact, over 60% of our customers who use this facility resolve their problem.
Fast, online search facility to common error messages and alerts. This is a quick and easy way to see if your problem or error matches a current resolution.
Enter a phrase, Keyword or Error Number:
DST Issue
A fix for the Yosemite Backup 8.5 DST (Daylight Savings Time) issue has just been released. Please follow
this link to download.
Due to an expiration of the Sun Java Runtime Environment certificate, APC PowerChute 6.x Business Edition is causing third party services to hang on the Windows platform. For more information on this issue, please visit
nam-en.apc.com.
Novell SATA issue
Novell doesn’t offer a SATA driver that allows Yosemite Backup 8.1 to work with tape devices -
read more
Whether you are a new user or a seasoned one, our support forums are a great way to learn from other Yosemite customers. The forum is broken down into Q&A and product enhancements.
The Yosemite Care support and software upgrade program provides customers with both phone support and access to the latest software updates. This is the best way to maximize your investment in Yosemite.
Our pay-per-incident service allows you to speak with one of our technical support engineers. You are billed per incident, not per call. If you are an evaluation customer, this service is free. Our Premier partners enjoy free technical support.
