Yosemite Care

Yosemite provides comprehensive customer support and maintenance which is known as "Care". Care is very important to you and to Yosemite. We know that data protection is a mission critical function for all businesses. As such you need a dedicated support staff behind you that you can call in any emergency to make sure your backups and restores are happening as you expect and when you expect. But our Care does not stop at support, it is also provides access to maintenance releases as well as feature releases. In fact Care customers can expect special treatment as part of the Yosemite family with the ability to provide feature requests, and a very unique option of first look at new features for upcoming releases (this will be fully functional features, that most companies will make you wait 6 months or more to see when they come out in their next major release).

Yosemite does not outsource our support. All of our support engineers work directly with the rest of our engineering staff (and in most cases sit next to them) to facilitate quick responses to all issues.